Frequently Asked Questions
Straight answers, before you arrive.
If your question isn't here, our team is happy to answer it by phone or through the chat assistant.
Why am I losing my hair?
There is rarely a single answer. Hair and scalp changes are often associated with several contributing factors at once — genetics, hormones, wellness, styling history and scalp condition among them. Our role is to investigate the patterns and help you understand the broader picture.
What is a trichologist?
A trichologist is a specialist in hair and scalp science. Trichology is a non-medical field: we evaluate, investigate and support hair and scalp wellness, and we coordinate with your healthcare providers when medical care is appropriate.
What happens during my visit?
We begin with your history and timeline, then move into a structured scalp and hair evaluation. You will see what we see, hear what we observe, and leave with a clear, personalized pathway forward.
Do you accept insurance?
Our services are not billed through insurance. Financing is available through PatientFi and CareCredit, and consultation pricing is published openly on our consultation page.
How long does the process take?
Hair grows slowly, so meaningful change is measured in months rather than weeks. Most restoration pathways are reviewed at regular intervals across the first year.
Will I need testing?
Sometimes. Where wellness factors may be contributing, we may recommend further evaluation and will coordinate appropriately with your healthcare provider.
Do you treat all hair types?
Yes. Our evaluation and restoration programs are designed for the full range of hair textures and types.
What makes your clinic different?
We investigate before we recommend. Investigative Trichology™ means we look for patterns and possible contributors first, then build a personalized pathway — rather than beginning with a product or a standardized protocol.
Looking for deeper education on hair and scalp science? Learn more on HairInvestigations.com
Begin with an investigation, not a guess.
A conversation is the first step. We will help you understand what may be contributing to the changes you have noticed.
Prefer to learn first? Visit HairInvestigations.com
